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  1. StellarFinance, Inc
  2. General Questions

General Questions

About Stellar

  • What is StellarFi?
  • Why should I use StellarFi?
  • Who can use StellarFi?
  • Is StellarFi a bank?
  • Is StellarFi safe?
  • How is StellarFi different?
  • See all 7 articles

Account Access & Setup

  • How do I sign up for an account?
  • Do I need to have a credit score to apply?
  • How do I log into my account?
  • What do I need to enroll?
  • How long does it take to open an account?
  • How do I connect or update my bank account?
  • See all 7 articles

Customer Support

  • How does it work?
  • Will StellarFi process a hard inquiry?
  • Are certain billers or merchants blocked?
  • Does StellarFi impact your FICO score or your VantageScore?
  • Are you a lender or a credit card?
  • How will this help impact my credit score?
  • See all 12 articles

Bill Payments

  • Can I pay my bills with StellarFi?
  • How do I connect my bills?
  • Is there a Spending Limit?
  • What if I don’t have enough money in my bank account?
  • What happens if StellarFi misses a bill payment?
  • I can’t find my biller, what should I do?
  • See all 11 articles

Pricing

  • How much does StellarFi cost?
  • How will I be charged for this plan?
  • Are there any hidden fees?
  • How do I know which plan is best for me?
  • Can I change my subscription?
  • How do I pause or cancel my membership?

Partnerships

  • What is the StellarFi and NFCC partnership?
  • How do I get free one-on-one counseling?
  • What does a one-on-one credit counseling session look like?
  • Is the free one-on-one credit counseling accredited?
  • What topics will be covered in my one-on-one credit counseling session?

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