General Questions

About StellarFi

• What is StellarFi?
• Why should I use StellarFi?
• Is StellarFi safe?
• How is StellarFi different?
• Who can use StellarFi?
• Is StellarFi a bank?
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Account Access & Setup

• How do I sign up for an account?
• How long does it take to open an account?
• Do I need to have a credit score to apply?
• How do I connect or update my checking account?
• How do I reset my password?
• I don't see my checking account listed?
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Member Support

• How does it work?
• Are certain billers or merchants blocked?
• How is StellarFi different than a credit repair service
• What is the best way to contact your company?
• Are you a lender or a credit card?
• How will this help impact my credit score?
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Bill Payments

• How do I connect my bills?
• How can I process a refund request?
• Why did my payment declined?
• What happens if StellarFi misses a bill payment?
• Why do I have a spending limit?
• Can I pay my bills with StellarFi?
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Credit Reporting

• Why did my credit score drop?
• When will StellarFi show up on my credit report?
• Will StellarFi process a hard inquiry?
• Does StellarFi impact your FICO score or your VantageScore?
• Will StellarFi report my late payments?
• Will StellarFi report to the three major credit bureaus?

Pricing

• How much does StellarFi cost?
• How will I be charged for this plan?
• Are there any hidden fees?
• How do I know which plan is best for me?
• Can I change my subscription?
• How do I pause or cancel my membership?

Partnerships

• What is the StellarFi and NFCC partnership?
• How do I get free one-on-one counseling?
• What does a one-on-one credit counseling session look like?
• Is the free one-on-one credit counseling accredited?
• What topics will be covered in my one-on-one credit counseling session?