General Questions

About StellarFi

• What is StellarFi?
• Why should I use StellarFi?
• Is StellarFi safe?
• How is StellarFi different?
• Who can use StellarFi?
• Is StellarFi a bank?
• See all 7 articles

Pricing

• How much does StellarFi cost?
• How will I be charged for this plan?
• Are there any hidden fees?
• How do I know which plan is best for me?
• Can I change my subscription?
• How do I pause or cancel my membership?

Account Access & Setup

• How do I connect or update my checking account?
• How do I reset my password?
• How do I sign up for an account?
• How long does it take to open an account?
• Do I need to have a credit score to apply?
• I don't see my checking account listed?
• See all 8 articles

Member Support

• How does it work?
• What types of bills and merchants can be paid through StellarFi?
• How do I upgrade to the new StellarFi Virtual Bill Pay Card?
• How is StellarFi different than a credit repair service
• What is the best way to contact your company?
• Are you a lender or a credit card?
• See all 12 articles

Bill Payments

• How do I connect my bills?
• How can I process a refund request?
• Why do I have a spending limit?
• Can I pay my bills with StellarFi?
• I can’t find my biller, what should I do?
• Are there overdraft fees if one of my bills is not paid on time?
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Credit Reporting

• I paid my outstanding balance, so why is still appearing on my credit report?
• Why do I have a balance due to StellarFi?
• I have a balance due. Will StellarFi report this to the credit bureaus?
• Why is my StellarFi credit score different from other websites?
• Will my credit score drop?"
• When will StellarFi show up on my credit report?
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Partnerships

• What is the StellarFi and NFCC partnership?
• How do I get free one-on-one counseling?
• What does a one-on-one credit counseling session look like?
• Is the free one-on-one credit counseling accredited?
• What topics will be covered in my one-on-one credit counseling session?

Security

• How does StellarFi protect my identity?
• How can I protect my personal information from scammers?
• How can I tell if my identity was stolen?
• How do I know if an email or website is a scam?
• Important terms to know?