General Questions

About StellarFi

• What is StellarFi?
• Will StellarFi improve the score that matters to lenders?

Account Access & Setup

• How do I reset my password?
• How do I sign up for an account?
• How do I log into my account?

Member Support

• How does it work?
• How is StellarFi different than a credit repair service?
• What is the best way to contact StellarFi?
• How will this help impact my credit score?
• How do I pause or cancel my membership?
• How do I get help?
• See all 7 articles

Bill Payments

• Why do I have a balance due to StellarFi?
• My bill has been refunded. How can I process a refund request?

Credit Reporting

• I paid my outstanding balance, so why is still appearing on my credit report?
• I have a balance due. Will StellarFi report this to the credit bureaus?
• Why is my StellarFi credit score different from other websites?
• Will my credit score drop?
• When will StellarFi show up on my credit report?
• Will StellarFi process a hard inquiry?
• See all 9 articles

Partnerships

• What is the StellarFi and NFCC partnership?
• How do I get free one-on-one counseling?
• What does a one-on-one credit counseling session look like?
• Is the free one-on-one credit counseling accredited?
• What topics will be covered in my one-on-one credit counseling session?

Security

• How does StellarFi protect my identity?
• How can I protect my personal information from scammers?
• How can I tell if my identity was stolen?
• How do I know if an email or website is a scam?
• Important terms to know?