General Questions

About Stellar

• What is StellarFi?
• Why should I use StellarFi?
• Who can use StellarFi?
• Is StellarFi a bank?
• Is StellarFi safe?
• How is StellarFi different?
• See all 7 articles

Account Access & Setup

• How do I sign up for an account?
• Do I need to have a credit score to apply?
• How do I log into my account?
• What do I need to enroll?
• How long does it take to open an account?
• How do I connect or update my bank account?
• See all 7 articles

Customer Support

• How does it work?
• Will StellarFi process a hard inquiry?
• Are certain billers or merchants blocked?
• Does StellarFi impact your FICO score or your VantageScore?
• Are you a lender or a credit card?
• How will this help impact my credit score?
• See all 12 articles

Bill Payments

• Can I pay my bills with StellarFi?
• How do I connect my bills?
• Is there a Spending Limit?
• What if I don’t have enough money in my bank account?
• What happens if StellarFi misses a bill payment?
• I can’t find my biller, what should I do?
• See all 11 articles

Pricing

• How much does StellarFi cost?
• How will I be charged for this plan?
• Are there any hidden fees?
• How do I know which plan is best for me?
• Can I change my subscription?
• How do I pause or cancel my membership?

Partnerships

• What is the StellarFi and NFCC partnership?
• How do I get free one-on-one counseling?
• What does a one-on-one credit counseling session look like?
• Is the free one-on-one credit counseling accredited?
• What topics will be covered in my one-on-one credit counseling session?