How do I pause or cancel my membership?

We're sorry to hear that we didn't meet your expectations, as we always strive to provide the best customer experience. Is there a reason why you are leaving us? We would appreciate any constructive feedback to help improve our services moving forward. Please submit any product suggestions to us at support@stellarfi.com.

 

A few things to note:

We offer the option to pause your account. This will keep your credit account open which does not negatively impact your credit score. The subscription fee will not be charged while your account is paused. Pausing your account will allow you to keep up to date with any future StellarFi promotions. Even better - our reactivation process is seamless!

If you would still like to close your StellarFi account, please complete the following steps:

  • Click on your initials in the upper right-hand screen of the dashboard
  • Click on the three dots next to "Personal Information" and select "Manage Account"
  • Select either the Pause or Close option

If we have paid a linked bill but the funds have not yet been withdrawn from your account, we will not be able to immediately cancel your membership. Your membership will remain active until outstanding paid bills are withdrawn from your linked bank account. We will notify you once your account has been closed.

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