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How can I tell if my identity was stolen?

Signs that you may be a victim of identity theft include the following:

  • Discovering an account that you did not open.
  • Discovering an account that you cannot explain.
  • Receiving confirmations of changes of unauthorized address, telephone number, or other changes on your accounts.
  • Receiving acknowledgments of online access to your account that you did not authorize.
  • Receiving calls or letters from debt collectors or businesses about merchandise or services that you did not purchase.
  • Finding fraudulent or inaccurate information on your credit report.
  • Receiving credit cards for which you did not apply.

If you believe you are the victim of identity theft, please take the following steps listed below to secure your information and identity ASAP.

  • Immediately contact our Member Success Department at
  • File an Identity Theft Report with the FTC and receive a personal recovery plan when you create an account. You may access this at
  • Consider contacting the credit reporting bureaus listed below. In addition, consider placing a free one-year fraud alert by contacting one of the three credit bureaus listed below. That company must inform the other two.
    • Experian
    • Transunion
      • 888-909-8872
    • Equifax
      • 800-685-1111

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